There's a hostage situation inside the Qwik Fuel Convenience store on Pitkin Avenue--at least three hostages (store employees) are barricaded inside. Officers on the scene observed multiple gunmen, number unknown, and at least one unarmed civilian. One perpetrator has been identified: Alice Jenkins. She was in process of committing armed robbery for drug money. Given the erratic behavior, at least some of the suspects may be high.
Objectives: Bring order to chaos. Rescue all of the civilians. Rescue Heidi Rosenstein. Rescue Willis Fischer. Rescue Kim Dong Yin. Neutralize Alice Jenkins.
Loadout: Arm the team with non-lethal equipment, either the beanbag shotgun or the peppergun. Tactical equipment should include a mix of flashbang and CS gas grenades for all members then split up the door wedges and optiwands.
Entry point begins near the convenience store's back entrance. This leads into the storage and loading area. You can use this entrance immediately or proceed around the right corner toward a second back entrance. If you choose this route, use the optiwand to check around the corner. Some suspects might be lurking along this alley at the store's rear. Toss a flashbang before approaching. Pelt a suspect with beanbags or pepperballs to force them to subdue. Report in any captures and be sure to retrieve their weaponry.
Beware of a storage container along the wall. You can't tell from the approach but it's open and hollow and there could be someone lurking inside. Check around the corner with the optiwand and hurl a grenade inside to subdue the subject. Order a team member to check the bathrooms. The door to the left of the bathrooms leads into the store's office. This path is much closer to potential suspect locations: offices and the storefront.
If you don't choose the office entrance then wedge it with a door wedge to prevent escape. Return to the door at the entry point, check for occupants, pick the lock, and move inside. Subdue any occupants of the storage room and report in. There are doorways on the left and right sides of the room. The left is open; a suspect could see or hear you if they're lurking in that area. The door on the right leads to the loading dock.
Check the double doors back into the store. If it's clear, pick the lock. If not, pick then deploy a grenade inside and subdue anyone lurking inside. The path descends into another storage room along the right side. There's a single door leading out of this storage area. Order a team member to check under the door with the optiwand.
It's a hallway that leads to the offices on the left though you can also see the storefront ahead. If there's a suspect patrolling the storefront, he could see you and you'll have to use a lethal firearm to shoot through the glass. To prevent being seen, toggle Sierra 1 and check the storefront for suspects. When it's clear, enter the hall. You can wedge this door since it's the only path back through the loading dock. Proceed toward the left and the store's offices.
Order the team to check under closed doors with the optiwand.
Regroup inside the offices at the end of the hall. Check the room as needed and enter using a flashbang or gas to subdue anyone inside. This office is a safe haven before the two most heavily trafficked areas, the other office (with the store's cash) left of this office's exit and the main shopping area to the right of this office's exit.
Tackle the shopping area first since you'll be spotted by anyone inside once you leave the office. Sierra 1 can give you eyes on the suspect's movements inside the shopping area. Also you can control the sniper and disarm suspects or even shoot them (though you're striving for non-lethal means if you're gunning for a higher score). Cloud the shopping area with flashbangs and CS gas to disorient anyone inside. Use your non-lethal weapon and shouts to subdue suspects. Handcuff everyone in the room and report them in. Recover weapon evidence.
Now check the primary office where the money is found. Look under the door using the optiwand. Deploy CS gas and flashbangs inside the room to disorient the occupants. Enter and quickly subdue the targets, handcuff, report in, and recover weaponry. The refrigeration room is through the next door. If the mission isn't over, check it for remaining suspects or civilians to complete the task.